Beginning Oct.
1, 2026, the City of Denton will begin charging a 1.55% service fee for bill payments, including utility bills, made online or by phone using a credit or debit card.
The fee helps to cover costs associated with the City accepting credit and debit card payments.
Our team is here to make managing your City of Denton utility services, including solid waste & recycling, water, wastewater, and electric (in most cases) simple and convenient.
City of Denton water customers who have experienced high bills due to a water leak may be eligible for a partial billing adjustment (reduction) of excess charges.
If a customer has experienced any loss of billed water due to a failure of a plumbed line or fixture, they may be eligible for a partial billing adjustment of up to 100,000 gallons of excess usage.
Leaks should be repaired within one month of detection and customers must apply within 60 days after the repair was made.
Wed, 5 Aug 2026 09:25 -0600
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