Garland Public Libraries is implementing significant adjustments to how it communicates with patrons and the digital resources it offers. Starting September 1, the library will discontinue automated phone calls for hold notifications and other account-related notices. The library has stated that a new notification system is expected in the future. However, until this new system becomes operational, patrons are advised to regularly check their library accounts to ensure they do not miss any holds or crucial account updates. Patrons have the option to check their accounts at any time by utilizing the Garland Public Libraries app or by logging in through the online catalog. Library staff are available to provide assistance to patrons who may need help accessing their accounts or navigating the library app during this transition period.
In a strategic decision aimed at responsibly managing library resources and ensuring the long-term viability of its collections and services, Garland Public Libraries will also be discontinuing access to Hoopla, Kanopy, Universal Class, and PressReader. The library indicates that this decision will enable it to protect core services and direct its resources towards collections, programs, and digital content that are most aligned with its mission and the evolving requirements of the community. Hoopla is scheduled to be discontinued on August 31; however, any items that patrons have checked out from Hoopla prior to this date will remain accessible for their entire checkout period. The library has confirmed that further information regarding the exact end dates for Kanopy, Universal Class, and PressReader will be provided once those timelines have been finalized.
The library recognizes that many patrons have enjoyed and relied upon these digital resources and expresses gratitude for their understanding regarding these impending changes. Despite the discontinuation of these specific platforms, Garland Public Libraries affirms that patrons will continue to have access to a diverse range of digital resources and services through their Garland Public Libraries card. Furthermore, library staff are prepared and willing to assist patrons in exploring the currently available resources and identifying alternatives that can meet their specific needs. These changes reflect an ongoing effort by the Garland Public Libraries to adapt its service model to best support its mission and the community it serves.